Viewing Your Billing History

Your billing history shows all transactions affecting your account balance. This guide explains how to view and understand your transaction history.

Accessing Billing History

You can view your billing history:

1. Billing page: Go to Billing and scroll to Transaction History
2. Dashboard: View recent transactions in the billing widget
3. Mobile: Access via the Billing tab on mobile

Transaction Types

Your history includes several types of transactions:

Call Charges

• Description: Charges for calls you made
• Amount: Negative (deducted from balance)
• Details: Phone number, duration, rate, total cost
• Date: When the call was made

Top-Ups

• Description: Credits you added to your account
• Amount: Positive (added to balance)
• Details: Payment method, amount added
• Date: When the top-up occurred

Auto Top-Ups

• Description: Automatic credit additions
• Amount: Positive (added to balance)
• Details: Triggered by low balance, amount added
• Date: When auto top-up triggered

Phone Number Subscriptions

• Description: Monthly fees for virtual numbers
• Amount: Negative (deducted from balance)
• Details: Phone number, monthly subscription fee
• Date: When subscription was charged

Refunds

• Description: Credits returned to your account
• Amount: Positive (added to balance)
• Details: Reason for refund
• Date: When refund was processed

Understanding Transaction Details

Each transaction shows:

Basic Information

• Date and time: When the transaction occurred
• Type: Call, top-up, subscription, etc.
• Amount: Credit added or deducted
• Balance: Your account balance after the transaction

Call Details

For call charges, you'll see:

• Phone number: Number you called
• Duration: How long the call lasted
• Rate: Per-minute rate charged
• Total cost: Total amount deducted
• Call status: Completed, failed, etc.

Top-Up Details

For top-ups, you'll see:

• Amount added: Credits added to your account
• Payment method: How you paid
• Transaction ID: Reference number
• Status: Success, pending, failed

Filtering Transactions

You can filter your history by:

Transaction Type

• All: Show all transactions
• Calls: Only call charges
• Top-ups: Only credit additions
• Subscriptions: Only phone number fees

Date Range

• All time: All transactions
• This month: Current month only
• Last month: Previous month
• Custom range: Select specific dates

Search

• Phone numbers: Search by number called
• Transaction ID: Find specific transactions
• Keywords: Search transaction descriptions

Exporting Transaction History

You may be able to export your history:

• CSV format: Download as spreadsheet
• PDF format: Download as document
• Date range: Export specific periods
• Use cases: Accounting, expense tracking, records

Reading Your History

Positive Amounts

• Green or +: Credits added to your account
• Examples: Top-ups, refunds, auto top-ups
• Increases balance: Makes your balance go up

Negative Amounts

• Red or -: Credits deducted from your account
• Examples: Call charges, subscriptions
• Decreases balance: Makes your balance go down

Running Balance

• After each transaction: Shows your balance
• Helps track: See how balance changes over time
• Verify accuracy: Check that balances match

Common Transaction Patterns

Regular Users

• Daily calls: Multiple call charges per day
• Weekly top-ups: Regular credit additions
• Monthly subscriptions: Phone number fees

Business Users

• High call volume: Many call transactions
• Larger top-ups: Bigger credit additions
• Multiple subscriptions: Several phone numbers

Occasional Users

• Infrequent calls: Few call charges
• Periodic top-ups: Occasional credit additions
• Minimal subscriptions: Few or no phone numbers

Troubleshooting

Transaction missing?

• Check date range: Verify you're looking at the right period
• Refresh page: Reload to see latest transactions
• Check filters: Ensure filters aren't hiding the transaction
• Contact support: If transaction should be there

Wrong amount shown?

• Review details: Check transaction breakdown
• Check calculations: Verify math is correct
• Compare with call: Match with call history if applicable
• Contact support: If there's a discrepancy

Can't find a transaction?

• Try different filters: Change type or date range
• Search function: Use search to find it
• Check all pages: Transactions may be paginated
• Contact support: For assistance locating transactions

Best Practices

1. Review regularly: Check your history weekly or monthly
2. Monitor spending: Track your calling costs
3. Verify accuracy: Ensure all transactions are correct
4. Export records: Download for accounting purposes
5. Report issues: Contact support for any discrepancies

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Still Need Help?

If you have questions about your billing history, check our other billing guides or contact support.