Verified Caller IDs

Verified caller IDs allow you to use phone numbers you already own (like your mobile or office number) as your caller ID when making calls through Sonafone. This guide explains how verification works and why it's beneficial.

What are Verified Caller IDs?

Verified caller IDs are phone numbers you own that you've verified with Sonafone. Once verified, you can use these numbers as your caller ID, making your calls appear to come from numbers recipients recognize.

Benefits of Verification

• Higher answer rates: Recipients are more likely to answer calls from recognized numbers
• Trust building: Using your own number builds trust with recipients
• Consistency: Recipients see the same number they know
• Compliance: Some regions require verified numbers for certain call types
• Better delivery: Verified numbers often have better call delivery rates

Why Verify Your Number?

Improved Call Success

Calls from verified numbers are more likely to:

• Connect successfully
• Be answered by recipients
• Avoid spam filters
• Build trust with recipients

Regulatory Compliance

Some regions and use cases require verified numbers:

• Business calls: Many jurisdictions require verified numbers
• Marketing calls: Compliance with telemarketing regulations
• International calls: Some countries require verification
• High-volume calling: Verification may be required for volume

Adding a Number for Verification

To start the verification process:

1. Go to the Numbers page
2. Click the Verified Caller IDs tab
3. Click Verify Caller ID or Add Number
4. Enter the phone number you want to verify
5. Add a friendly name (optional, for your reference)
6. Click Start Verification

Verification Process

The verification process typically involves:

Step 1: Number Entry

Enter the phone number you want to verify, including the country code (e.g., +1 555 123 4567).

Step 2: Verification Method

Choose how to verify:

• Phone call: Receive an automated call with a verification code
• SMS: Receive a text message with a verification code
• Other methods: Additional methods may be available depending on the number type

Step 3: Enter Verification Code

Enter the code you received to complete verification.

Step 4: Verification Complete

Once verified, the number will appear in your verified caller IDs list and can be used immediately.

Using Verified Caller IDs

Once verified, using your number is simple:

1. Go to the Dialer
2. Enter the number you want to call
3. Click the Caller ID dropdown
4. Select your verified number from the list
5. Make your call

The recipient will see your verified number on their caller ID.

Verification Status

Your verified numbers show their status:

• VERIFIED: Number is verified and ready to use
• PENDING: Verification is in progress
• FAILED: Verification failed (may need to retry)

Managing Verified Numbers

Viewing Verified Numbers

All your verified numbers are listed on the Numbers page under the Verified Caller IDs tab:

• Friendly name: The name you assigned (or "Unnamed")
• Phone number: The verified number
• Status: Current verification status
• Actions: Options to remove the number

Removing Verified Numbers

To remove a verified number:

1. Go to the Numbers page
2. Click the Verified Caller IDs tab
3. Find the number you want to remove
4. Click the Remove or Delete button
5. Confirm the removal

Verification Requirements

To verify a number, you typically need:

• Ownership: You must own or have authority to use the number
• Access: Ability to receive calls or SMS at that number
• Valid number: The number must be active and working
• Country code: Number must include proper country code

Number Types That Can Be Verified

• Mobile numbers: Personal or business mobile phones
• Landline numbers: Office or home landlines
• VoIP numbers: Some VoIP numbers can be verified
• Virtual numbers: Numbers from other providers (if you own them)

Troubleshooting

Verification code not received?

• Check that the number is correct
• Ensure the phone can receive calls/SMS
• Wait a few minutes and try again
• Check for blocked numbers or spam filters
• Try a different verification method if available

Verification failed?

• Verify the number is active and working
• Ensure you have access to receive verification codes
• Check that the number format is correct (include country code)
• Try the verification process again
• Contact support if issues persist

Can't use verified number?

• Ensure verification status is "VERIFIED" (not "PENDING")
• Check that the number hasn't been removed
• Refresh the page and try again
• Verify the number is still active
• Contact support if the issue continues

Number removed by mistake?

• You'll need to verify the number again
• Go through the verification process
• Once verified, it will be available again

Best Practices

1. Verify important numbers: Verify numbers you use frequently
2. Use consistent numbers: Use the same verified number for the same recipients
3. Keep numbers active: Ensure verified numbers remain active
4. Monitor status: Check verification status regularly
5. Comply with regulations: Use verified numbers when required by law

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Still Need Help?

If you have questions about verified caller IDs, check our other guides or contact support.