Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs your use of Sonafone ("Service"), operated by Cosmo Suite LLC ("Company", "we", "us", or "our"). This AUP is incorporated by reference into our Terms of Service.

By using Sonafone, you agree to comply with this AUP. Violation of this policy may result in immediate suspension or termination of your account.

General Principles

Sonafone provides a cloud-based VoIP calling platform designed for legitimate personal and business communication. You agree to use the Service in a manner that is:

• Legal: Compliant with all applicable laws and regulations
• Respectful: Not harmful, threatening, or abusive to others
• Honest: Not deceptive, fraudulent, or misleading
• Responsible: Mindful of the rights and safety of others

Prohibited Activities

Illegal Activities

You may NOT use Sonafone for any activity that is illegal under federal, state, or local law, including but not limited to:

• Fraud, identity theft, or financial crimes
• Drug trafficking or other criminal enterprises
• Money laundering or terrorist financing
• Child exploitation or trafficking
• Stalking, harassment, or threats of violence
• Violations of export control or sanctions laws

Emergency Services Abuse

Sonafone does NOT support 911 or emergency service calls.

You may NOT:

• Attempt to place calls to emergency services (911, 112, 999, etc.)
• Use the Service in situations requiring emergency response
• Misrepresent Sonafone as a service capable of emergency calling

See our 911/E911 Disclaimer for complete details.

Harassment and Abuse

You may NOT use Sonafone to:

• Make threatening, abusive, or harassing calls
• Engage in stalking or repeated unwanted contact
• Intimidate, bully, or defame others
• Distribute hate speech or discriminatory content
• Make obscene, lewd, or offensive calls

Spam and Unwanted Communications

You may NOT use Sonafone for:

• Unsolicited telemarketing or robocalls
• Spam calls or mass automated dialing
• Calls to numbers on the National Do Not Call Registry (without exemption)
• Calls without proper consent under the TCPA
• Any form of call bombing or number flooding

See our TCPA Compliance and Do Not Call Policy for details.

Caller ID Violations

You may NOT:

• Spoof caller ID to defraud, cause harm, or wrongfully obtain anything of value
• Display misleading or false caller ID information
• Use another person's phone number without authorization
• Manipulate caller ID for illegal purposes
• Violate the Truth in Caller ID Act or state caller ID laws

Legitimate Caller ID Use

The following are generally permitted:

• Displaying a verified business number you own
• Using purchased virtual numbers
• Blocking caller ID (where legally permitted)
• Medical or domestic violence contexts where anonymity protects safety

Fraudulent Activities

You may NOT use Sonafone for:

• Phishing, vishing, or social engineering attacks
• Impersonating government officials, law enforcement, or businesses
• Advance fee fraud or lottery scams
• Tech support scams or IRS/tax scams
• Romance scams or investment fraud
• Any scheme to deceive others for financial gain

Network Abuse

You may NOT:

• Attempt to circumvent usage limits or billing
• Share accounts or resell Service without authorization
• Use the Service to conduct denial-of-service attacks
• Interfere with network operations or other users
• Exploit vulnerabilities in the Service
• Engage in traffic pumping or toll fraud
• Generate artificial or excessive call volume

Recording Violations

If using call recording features, you may NOT:

• Record calls without proper consent where required by law
• Distribute recordings without authorization
• Use recordings for illegal purposes
• Record calls for blackmail or extortion

See our Call Recording Disclosure for consent requirements.

Usage Guidelines

Fair Use

Sonafone is designed for reasonable personal and business use. We reserve the right to impose limits on:

• Call duration and frequency
• Number of simultaneous calls
• Account creation and trial usage
• Virtual number acquisitions

Account Responsibility

You are responsible for:

• All activity occurring under your account
• Maintaining secure login credentials
• Reporting unauthorized access immediately
• Ensuring authorized users comply with this AUP

Business Use

If using Sonafone for business purposes, you must:

• Comply with all applicable business telecommunications regulations
• Obtain necessary consent for marketing calls
• Maintain proper do-not-call procedures
• Identify your business when required by law

Trial Abuse Prevention

Our free trial is intended for legitimate evaluation of the Service. You may NOT:

• Create multiple accounts to obtain additional trial minutes
• Use device fingerprint spoofing to circumvent trial limits
• Share trial access with others
• Use automated methods to abuse the trial system

Trial abuse will result in permanent blocking and may be reported to fraud prevention services.

Reporting Violations

If you believe someone is violating this AUP, please report it to:

• Email: support@sonafone.com
• Subject: "AUP Violation Report"

Include as much detail as possible:

• Date and time of incident
• Phone numbers involved
• Description of the violation
• Any supporting evidence

We investigate all reports and take appropriate action.

Enforcement

Investigation

We may investigate potential violations by:

• Reviewing call records and metadata
• Analyzing usage patterns
• Responding to third-party complaints
• Cooperating with law enforcement

Consequences

Violations of this AUP may result in:

We reserve the right to:

• Suspend or terminate accounts without prior notice for serious violations
• Forfeit prepaid balances used in violation of this AUP
• Report illegal activity to appropriate authorities
• Pursue civil remedies for damages caused

Appeals

If your account is suspended or terminated, you may appeal by contacting support@sonafone.com within 30 days. Include:

• Your account information
• Explanation of the circumstances
• Any relevant evidence

Appeals are reviewed on a case-by-case basis, and our decision is final.

Third-Party Requirements

As a Twilio-powered service, your use of Sonafone is also subject to Twilio's Acceptable Use Policy. Key Twilio AUP requirements include:

• No illegal, fraudulent, or deceptive communications
• No interference with Twilio's network or services
• No use for emergency services (911)
• Compliance with all applicable telecommunications laws

Violation of Twilio's AUP may result in immediate termination of your Sonafone service.

Changes to This Policy

We may update this AUP at any time. Material changes will be communicated via email or prominent notice on the Service. Continued use after changes become effective constitutes acceptance.

Contact Information

For questions about this Acceptable Use Policy:

Cosmo Suite LLC 525 Randall Ave #245 Cheyenne, WY

Email: support@sonafone.com Website: sonafone.com

Last updated: January 2, 2026