Call Recording Disclosure

This Call Recording Disclosure explains how call recording works on Sonafone and your legal responsibilities when using this feature.

Call Recording Overview

Sonafone offers call recording functionality that allows you to record voice calls made through our Service. Before using this feature, you must understand the legal requirements for recording phone calls.

How Recording Works

When you enable call recording:

1. Recording Initiation: You initiate recording before or during a call
2. Audio Capture: Both sides of the conversation are captured
3. Storage: Recordings are securely stored on our servers
4. Access: You can access recordings through your Sonafone account
5. Retention: Recordings are retained according to our data retention policy

Recording Capabilities

Consent Requirements

IMPORTANT: Recording phone calls without proper consent may be illegal.

Federal Law (One-Party Consent)

Under federal law (18 U.S.C. § 2511), you may record a phone call if:

• You are a party to the conversation, OR
• One party to the conversation has consented

However, state laws may impose stricter requirements.

State Laws (Two-Party/All-Party Consent)

Several U.S. states require ALL parties to a call to consent before recording. If you or the other party is located in any of these states, you generally must obtain everyone's consent:

Note: Laws change. This list may not be current. Always verify current requirements.

Determining Which Law Applies

• Your Location: Where you are when making the call
• Other Party's Location: Where the person you're calling is located
• Strictest Law Applies: When parties are in different states, the stricter consent requirement typically applies

When in doubt, obtain consent from all parties.

Your Responsibilities

Before Recording

You MUST:

1. Know the Law: Understand recording laws in your state and the state of the person you're calling
2. Obtain Consent: Get proper consent before recording
3. Provide Notice: Clearly inform all parties that the call is being recorded
4. Document Consent: Keep records of consent obtained

Consent Best Practices

Recommended language for obtaining consent:

"This call may be recorded for [quality assurance/record-keeping/training purposes]. By continuing this call, you consent to being recorded."

OR

"I'd like to record this call for my records. Do I have your permission to record?"

What You Must NOT Do

You must NOT:

• Record calls without legally required consent
• Use recordings for illegal purposes
• Share recordings in violation of privacy laws
• Record calls with the intent to harm, blackmail, or extort
• Claim recordings were made with consent when they were not

Sonafone's Role

We Provide the Technology

Sonafone provides the technical capability to record calls. However:

• We do not monitor whether you have obtained proper consent
• We do not verify the legality of your recordings
• We are not responsible for your compliance with recording laws
• You bear sole responsibility for legal use of the recording feature

Our Recording Practices

Sonafone may record calls for our own purposes:

• Quality Assurance: To improve our Service
• Customer Support: When you contact our support team (with notice)
• Security: To investigate fraud or abuse

When we record, we will provide notice at the beginning of the call.

Recording Storage and Security

How We Store Recordings

Retention and Deletion

• Default Retention: 90 days from recording date
• Manual Deletion: You can delete recordings at any time
• Account Deletion: Recordings deleted with account
• Backup Purge: May take up to 30 days after deletion request

Third-Party Access

Recordings may be disclosed:

• To you (account holder)
• To law enforcement with valid legal process
• To protect our rights or investigate violations
• As required by law

Legal Consequences of Illegal Recording

Recording calls without proper consent can result in:

Criminal Penalties

Civil Liability

• Actual damages
• Statutory damages (often $1,000+ per violation)
• Punitive damages
• Attorney's fees

Account Consequences

• Account suspension or termination
• Forfeiture of prepaid balance
• Permanent ban from Sonafone

Business Use Considerations

If you use Sonafone for business purposes:

Employment Calls

• Inform employees of recording policies
• Include in employee handbooks
• Comply with labor laws regarding workplace recording

Customer Calls

• Provide clear notice at the start of calls
• Use IVR announcements when appropriate
• Document consent procedures
• Train employees on compliance

Regulated Industries

Certain industries have additional recording requirements:

• Healthcare (HIPAA): Special handling of protected health information
• Financial Services: SEC/FINRA recordkeeping requirements
• Legal: Attorney-client privilege considerations

Consult with legal counsel for industry-specific requirements.

Requesting Recording Deletion

To delete your recordings:

1. Self-Service: Log into your account and delete recordings directly
2. Support Request: Email support@sonafone.com with specific recording details

We will process deletion requests within 30 days.

Third-Party Recording Services

This disclosure applies only to Sonafone's built-in recording features. If you use third-party recording applications or services:

• Those services have their own terms and policies
• You remain responsible for legal compliance
• Sonafone is not responsible for third-party services

Twilio Recording Infrastructure

Our recording feature utilizes Twilio's recording infrastructure. Twilio's handling of recordings is subject to:

• Twilio Privacy Statement
• Twilio Data Protection Addendum

Indemnification

By using Sonafone's call recording feature, you agree to indemnify and hold harmless Cosmo Suite LLC from any claims, damages, or liabilities arising from:

• Your use of call recording
• Your failure to obtain proper consent
• Violations of federal, state, or local recording laws
• Any illegal or unauthorized use of recordings

Questions About Recording

If you have questions about call recording:

Cosmo Suite LLC 525 Randall Ave #245 Cheyenne, WY

Email: support@sonafone.com Website: sonafone.com

Note: We cannot provide legal advice. For questions about recording laws, consult with a licensed attorney.

Related Resources

• Digital Media Law Project - Recording Phone Calls
• Reporters Committee - Recording Laws by State
• Our Privacy Policy
• Our Terms of Service

Last updated: January 2, 2026

Remember: You are solely responsible for complying with all applicable call recording laws. When in doubt, obtain consent from all parties.