911/E911 Emergency Services Disclaimer

Critical Safety Notice

SONAFONE DOES NOT SUPPORT 911 OR ANY EMERGENCY SERVICE CALLS. DO NOT RELY ON SONAFONE FOR EMERGENCY COMMUNICATIONS.

This is a required disclosure pursuant to Federal Communications Commission (FCC) regulations regarding Voice over Internet Protocol (VoIP) services.

Understanding This Limitation

What This Means

Sonafone is a Voice over Internet Protocol (VoIP) service that operates differently from traditional telephone service. Due to the nature of our technology:

• You CANNOT dial 911 through Sonafone
• You CANNOT reach emergency services (police, fire, ambulance) through our Service
• Emergency calls will NOT be completed even if attempted
• No location information can be transmitted to emergency responders

Why 911 Is Not Available

Sonafone uses WebRTC technology to route calls through the internet to the public telephone network via Twilio's infrastructure. This architecture does not support:

1. Emergency Call Routing: Our system is not connected to Public Safety Answering Points (PSAPs)
2. Location Identification: We cannot determine or transmit your physical location to emergency services
3. E911 Database Integration: We are not integrated with emergency service databases
4. Carrier-Level Emergency Infrastructure: As a web-based service, we lack the carrier agreements necessary for 911 connectivity

Your Responsibilities

By using Sonafone, you acknowledge and agree to the following:

Maintain Alternative Emergency Access

You MUST ensure you have an alternative means of contacting emergency services at all times. This may include:

• A traditional landline telephone
• A mobile/cellular phone with active service
• Access to a neighbor's phone or public phone
• A separate VoIP service that supports E911

Inform Others

You agree to:

• Inform all persons who may use your device that 911 is NOT available through Sonafone
• Post a notice near any device used for Sonafone stating that emergency calls cannot be made
• Ensure children and guests are aware of this limitation

Know Your Local Emergency Numbers

Familiarize yourself with alternative ways to reach emergency services:

• Local police department direct line
• Local fire department direct line
• Local hospital emergency room
• Poison control center: 1-800-222-1222
• National emergency management resources

What Happens If You Attempt 911

If you attempt to dial 911 or other emergency numbers through Sonafone:

1. The call will be blocked - Our system prevents emergency number dialing
2. You will see an error message - The Service will notify you that emergency calls are not supported
3. No connection will be made - Your call will not reach any emergency service
4. No notification to PSAPs - Emergency services will not be alerted

DO NOT TEST THIS. In an emergency, every second counts. Use a proper emergency-capable phone.

Emergency Numbers Blocked

Sonafone blocks calls to the following emergency numbers and patterns:

This list is not exhaustive. Any number identified as an emergency service number will be blocked.

In Case of Emergency

If you experience an emergency while using Sonafone:

1. STOP - Do not attempt to use Sonafone for emergency calls
2. LOCATE - Find a regular telephone (landline or mobile)
3. DIAL - Call 911 or your local emergency number
4. STAY - Remain on the line and follow dispatcher instructions

Emergency Situations Include

• Medical emergencies
• Fire or smoke
• Crime in progress
• Accidents with injuries
• Threats to life or safety
• Natural disasters
• Suspicious activities requiring immediate police response

Legal Acknowledgment

By creating an account or using Sonafone, you acknowledge that:

1. You have read and understand this 911/E911 Emergency Services Disclaimer
2. You understand that Sonafone CANNOT be used to call 911 or emergency services
3. You will maintain alternative means of accessing emergency services
4. You will inform others who may use your device about this limitation
5. You release Cosmo Suite LLC from liability for any damages arising from the inability to make emergency calls through our Service

Liability Disclaimer

COSMO SUITE LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY CLAIM, DAMAGE, OR LOSS ARISING FROM:

• Your inability to use Sonafone to contact emergency services
• Any interruption of Service that prevents calls during an emergency
• Any reliance on Sonafone for emergency communication
• Failure to maintain alternative emergency communication methods
• Any personal injury, property damage, or death resulting from the inability to reach emergency services through Sonafone

THIS LIMITATION OF LIABILITY APPLIES TO THE FULLEST EXTENT PERMITTED BY LAW.

FCC Compliance

This disclosure is provided in compliance with FCC regulations, including:

• 47 C.F.R. § 9.5 - E911 requirements for interconnected VoIP services
• FCC Order 05-116 - VoIP 911 requirements
• Relevant state regulations regarding VoIP emergency service disclosures

While Sonafone is designed primarily for outbound international calling and is not classified as an interconnected VoIP service requiring E911 capability, we provide this disclosure to ensure user safety and awareness.

Questions

If you have questions about this 911/E911 disclaimer or emergency services:

Cosmo Suite LLC 525 Randall Ave #245 Cheyenne, WY

Email: support@sonafone.com Website: sonafone.com

Related Resources

• FCC Guide to VoIP and 911
• National Emergency Number Association (NENA)
• Our Terms of Service
• Our Acceptable Use Policy

Last updated: January 2, 2026

Remember: Sonafone is NOT a replacement for traditional phone service. Always maintain alternative means of contacting emergency services.