Adding Credits to Your Account

Adding credits (also called "topping up") is how you fund your Sonafone account. This guide walks you through the process of adding credits to your account.

Accessing the Top-Up Page

You can add credits in several ways:

1. Billing page: Click Add Credits button on the Billing page
2. Dashboard: Use the Add Credits quick action
3. Low balance alert: Click the alert when balance is low
4. Mobile: Tap the Add Credits button in the mobile billing view

Top-Up Process

Step 1: Select Amount

Choose how much you want to add:

• Preset amounts: Quick-select buttons (e.g., $10, $25, $50, $100)
• Custom amount: Enter any amount manually
• Minimum: Typically $5 minimum
• Maximum: Check current limits (if any)

Step 2: Choose Payment Method

Select how you want to pay:

• Saved payment method: Use a previously saved card
• New payment method: Add a credit or debit card
• Other methods: Additional payment options may be available

Step 3: Review and Confirm

Before completing:

• Review amount: Confirm the credit amount
• Check payment method: Verify payment details
• Review total: See the total charge (including any fees)
• Confirm: Complete the transaction

Step 4: Confirmation

After payment:

• Immediate credit: Balance updates right away
• Confirmation message: Success notification
• Transaction record: Added to your billing history
• Ready to use: Credits available immediately

Payment Methods

Credit Cards

• Visa: Accepted worldwide
• Mastercard: Accepted worldwide
• American Express: Where supported
• Other cards: Additional card types may be supported

Debit Cards

• Bank debit cards: Where supported
• Prepaid cards: May be accepted
• Check availability: Verify your card type is supported

Other Methods

Additional payment methods may be available:

• Bank transfer: In some regions
• Digital wallets: Where supported
• Other options: Check current available methods

Amount Guidelines

Minimum Amount

• Typically $5: Minimum top-up amount
• Varies by region: Check current minimums
• One-time fees: May apply to small amounts

Recommended Amounts

• Light users: $10-25 for occasional calling
• Regular users: $50-100 for frequent calling
• Heavy users: $100+ for daily calling needs
• Business users: Consider larger amounts for reliability

Transaction Confirmation

After adding credits:

Immediate Updates

• Balance updated: New balance shown immediately
• Transaction recorded: Appears in billing history
• Email receipt: Confirmation email sent (if configured)
• Ready to use: Credits available for calls right away

Receipt Information

Your transaction receipt includes:

• Amount added: Credit amount
• Payment method: How you paid
• Transaction ID: Reference number
• Date and time: When the transaction occurred
• New balance: Your updated account balance

Troubleshooting

Payment failed?

• Check card details: Verify card number, expiry, CVV
• Sufficient funds: Ensure card has available balance
• Card not expired: Check expiration date
• Try different card: Use an alternative payment method
• Contact bank: Some banks block online transactions
• Contact support: If issues persist

Credits not added?

• Wait a moment: Sometimes takes a few seconds
• Refresh page: Reload to see updated balance
• Check email: Look for transaction confirmation
• Review billing history: Verify transaction was recorded
• Contact support: If credits don't appear

Wrong amount charged?

• Review receipt: Check the transaction details
• Verify amount: Confirm what you selected
• Check fees: Some payment methods include fees
• Contact support: If there's a discrepancy

Can't add payment method?

• Verify card details: Check all information is correct
• Card type: Ensure card type is supported
• Region restrictions: Some cards may not work in all regions
• Try different card: Use an alternative payment method
• Contact support: For assistance with payment setup

Best Practices

1. Regular top-ups: Add credits before balance gets too low
2. Set up auto top-up: Automate the process for convenience
3. Monitor balance: Keep track of your spending
4. Save payment method: Faster checkout for future top-ups
5. Review transactions: Regularly check your billing history

Security

Payment Security

• Encrypted transactions: All payments are securely processed
• PCI compliance: Payment processing meets security standards
• No card storage: Card details are securely handled by payment processors
• Secure connections: All transactions use encrypted connections

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Still Need Help?

If you have questions about adding credits, check our other billing guides or contact support.