Auto Top-Up Settings
Set up automatic balance replenishment so you never run out of credits.
Written by Chan
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Auto top-up automatically adds credits when your balance gets low. Set it up once, and never worry about running out mid-call.
Once enabled, credits are added automatically—no manual action needed.
How It Works
- You set a trigger amount (e.g., $5)
- When balance drops below that amount
- Your saved payment method is charged
- Credits are added instantly
Setting Up Auto Top-Up
Go to Billing → Auto Top-Up and configure:
| Setting | What to Enter |
|---|---|
| Trigger amount | Balance level that triggers top-up |
| Recharge amount | How much to add each time |
| Payment method | Card to charge |
Set the trigger high enough to cover a call, and the recharge amount for 1-2 weeks of usage.
Managing Settings
From the Billing page, you can:
- View status — See if auto top-up is active
- Edit settings — Change trigger or recharge amounts
- Update payment — Switch to a different card
- Disable — Turn off anytime (balance stays unchanged)
When Top-Up Triggers
When your balance drops below the threshold:
- Payment is processed automatically
- Credits are added to your balance
- You receive a confirmation notification
- Transaction appears in billing history
Keep your payment method valid. Failed payments disable auto top-up until you fix the issue.
Troubleshooting
Not triggering? Check that auto top-up is enabled and payment method is valid.
Payment failed? Update your card details or try a different payment method.
Wrong amount? Review your recharge amount setting in Billing.
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