Phone Number Subscriptions

Virtual phone numbers require a monthly subscription to keep them active. This guide explains how subscriptions work, when they renew, and how to manage them.

How Subscriptions Work

When you purchase a virtual number:

• Monthly fee: Charged each month to keep the number active
• Automatic renewal: Subscription renews automatically
• Billing cycle: Same date each month
• Payment method: Uses your default payment method

Subscription Costs

Monthly Fees

Subscription costs vary by:

• Country: Different countries have different prices
• Number type: Toll-free numbers cost more than local
• Features: Some numbers may have additional features
• Market rates: Prices based on availability and demand

Additional Charges

In addition to monthly fees:

• Call charges: Per-minute costs for calls (separate)
• Setup fees: One-time fees may apply (if any)
• Other services: Additional features may have costs

Viewing Your Subscriptions

On the Numbers Page

You can see all your subscriptions:

• Active numbers: Currently subscribed numbers
• Monthly cost: Subscription fee for each
• Renewal date: When next payment is due
• Status: Active, cancelled, or pending

On the Billing Page

Subscription information also appears:

• Upcoming payments: Subscriptions due soon
• Recent charges: Past subscription payments
• Payment reminders: Alerts for upcoming renewals

Renewal Dates

Billing Cycle

• Monthly renewal: Same date each month
• Based on purchase: Renewal date matches purchase date
• Automatic: No action required for renewal

Payment Timing

• Charged on renewal date: Payment processed automatically
• Uses default payment: Your saved payment method
• Balance deduction: If using account balance (if supported)

Payment Reminders

Sonafone notifies you about upcoming payments:

Reminder Timing

• 7 days before: Early reminder
• 3 days before: Closer reminder
• 1 day before: Final reminder
• On renewal date: Payment confirmation

Reminder Methods

• In-app notifications: Alerts in Sonafone interface
• Email notifications: Email reminders (if configured)
• Billing page: Visible on your billing dashboard

Cancelling Subscriptions

How to Cancel

To cancel a number subscription:

1. Go to the Numbers page
2. Find the number you want to cancel
3. Click Cancel or Release
4. Confirm the cancellation
5. Number will be released at end of billing period

Cancellation Timing

• End of period: Number released at end of current billing cycle
• No immediate release: You keep the number until period ends
• No refunds: Partial month refunds typically not available
• Permanent: Cannot recover released numbers

Failed Payments

What Happens

If a subscription payment fails:

• Notification: You'll be notified of the failure
• Retry attempts: System may retry payment
• Grace period: Short period to update payment method
• Number release: Number may be released if payment fails

Resolving Failed Payments

1. Update payment method: Add a valid payment method
2. Ensure funds: Check payment method has sufficient funds
3. Contact support: If you need assistance
4. Manual payment: May be able to pay manually if needed

Managing Multiple Subscriptions

If you have multiple numbers:

• Track renewals: Keep track of different renewal dates
• Monitor costs: Total monthly subscription costs
• Organize numbers: Use notes or names to organize
• Review regularly: Periodically review which numbers you need

Best Practices

1. Monitor renewals: Keep track of upcoming payment dates
2. Maintain payment method: Keep payment method current
3. Review subscriptions: Periodically review which numbers you use
4. Cancel unused numbers: Release numbers you no longer need
5. Set reminders: Use calendar reminders for renewal dates

Troubleshooting

Payment failed for subscription?

• Update payment method: Add a valid card
• Check funds: Ensure payment method has sufficient balance
• Contact support: For assistance with payment issues
• Act quickly: Resolve before number is released

Can't cancel subscription?

• Check status: Verify subscription is active
• Try again: Refresh and try cancelling again
• Contact support: If cancellation option isn't available
• Verify access: Ensure you have permission to cancel

Wrong amount charged?

• Review subscription: Check number and monthly cost
• Compare with purchase: Verify amount matches original price
• Check for changes: Prices may change (with notice)
• Contact support: If amount doesn't match expectations

Number released by mistake?

• Unfortunately: Released numbers cannot be recovered
• Purchase new number: You'll need to buy a new number
• Contact support: If you believe there was an error
• Prevent future issues: Set up payment reminders

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Still Need Help?

If you have questions about phone number subscriptions, check our other guides or contact support.